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Supervisor Cockpit · Powered by Deepgram
Manager Co-Pilot — Live View
This is what your supervisors see today vs. what they could see with real-time transcription, sentiment, and AI agent assist on every call. Start a voice call above to watch it light up.
IDLE·idle
CSAT (live)
—
Sentiment turns
0
Escalation risk
LOW
Tier-1 containment
—
Live TelemetryMeasured in browser
n=0 · rolling
STT latency (avg)
—
user-stop → final
RAG / LLM (avg)
—
Gemini + pgvector
TTS first audio
—
Aura-2 stream start
End-to-end (avg)
—
STT + RAG + TTS
ASR confidence
—
Deepgram Nova-3 / Flux
Audio in · 16 kHz linear16 PCM (mono)
Audio out · 24 kHz linear16 PCM
Transport · WSS to agent.deepgram.com
Live TranscriptionDeepgram Nova / Flux
00:00Click the mic above to start a live voice call.
Transcript, sentiment, and agent assist will appear here in real time.
Sentiment — last turn
Awaiting first caller turn…
Agent Assist · Next Best Action
When a caller speaks, suggested responses, knowledge articles, and compliance prompts surface here in under 300 ms.
Compliance
- PCI / PHI redactionACTIVE
- Mini-Miranda detectionPASS
- Recording consentCAPTURED
vs. today: sampled QA on 2-4% of calls, post-call sentiment days later, no real-time agent assist. With Deepgram, every call is transcribed, scored, and coached in real time.