22M
calls / month
264M / year
30%
containment rate
flat 18 months
15.4M
calls to agents / mo
70% of all volume
$
cost per agent call (editable)
vs. $0.35 in IVR
How the math works
~$0.93
loaded $ / agent-min
$5.25
saved / contained call
$5.25 × 2.64M calls / containment point / yr ≈ $13.9M per point, per year