“Of the 70% not contained — what share is language? What are the other reasons? What data can you share?”
Voice Agent API + Nova-3 Multilingual
1 pt of containment ≈ 220K agent calls/mo avoided — the headline number
“What % of your 80M monthly minutes is transcribed or analyzed today — and what made you stop there?”
Nova-3 STT at enterprise scale
100% coverage at 60–80% below Nuance per-min — compliance expects full coverage
“When a caller speaks a card number on a recorded line, how do you stay PCI-compliant today?”
Redaction add-on
Automated PII scrub — audit risk and manual QA labor removed
“What does the agent see when a call transfers — and how long does the caller spend repeating themselves?”
Audio Intelligence — Summarization
60–90 sec off AHT on ~15M transferred calls / mo
“Can you detect frustration in the moment — or tell why call volume spiked this morning?”
Audio Intelligence — Sentiment · Intent · Topics
Smart escalation protects CSAT / NPS — board-level metrics — and feeds the automation roadmap
“Which banking terms does the IVR mishear — product names, jargon — and where do those calls end up?”
Keyterm Prompting + custom model training
Fewer misroutes; banking vocabulary live in days, not months
“What does re-recording prompts across 22 languages cost you every time a flow changes?”
Aura-2 TTS
Eliminates voice-talent ops across 14 countries; natural voice lifts self-service attempts